Upstar Services LLC ("Upstar," "we," "us") is a Missouri-based marketplace and booking platform headquartered in Kansas City, MO. Upstar connects customers with independent service providers — crew members, LLC partner businesses, and independent specialists — for home, yard, and auto services throughout the Kansas City metro area.
By booking a service, applying to provide services, or otherwise using upstarservices.com (the "Platform"), you agree to these Terms of Service ("Terms"). If you don't agree, please don't use the Platform.
Upstar acts as a booking agent and marketplace connecting customers with service providers. Services are performed by independent contractors and partner businesses — not by employees of Upstar. Upstar does not supervise the day-to-day means or methods of the work performed and is not a party to the underlying service relationship in the way a traditional employer would be. Providers are responsible for the quality, timing, and manner of the work they deliver, subject to the standards described in these Terms.
When you book a service, your payment card is authorized (a "hold") for the estimated price — you are not charged at this time. Your card is only charged once your service has been completed.
If the scope of a job turns out to be different than what was booked (for example, a yard is larger than described), our crew may propose a price adjustment. Nothing changes without your approval — we'll send you an approval link, and you can approve the new total or decline and keep the original price and scope.
Recurring service plans bill monthly, or annually where you select the annual billing option. You can cancel your plan anytime with 30 days' notice. If you need to skip a scheduled visit, we'll reschedule it or credit it toward a future visit — a skipped visit is never simply forfeited. Your plan pricing is locked in for as long as your plan stays active.
If you believe damage occurred during a service, please report it to us within 24 hours of the service being completed. We'll work with you and the provider to coordinate an inspection and resolution. Claims reported after this window may be more difficult for us to verify and resolve.
We welcome honest reviews of your experience. Reviews should reflect your genuine opinion of the service received. Fake, incentivized, or fraudulent reviews are not permitted and may be removed.
Upstar currently serves the Kansas City metro area, including Kansas City, Independence, Lee's Summit, Blue Springs, Overland Park, Olathe, Liberty, and surrounding cities. Availability may vary by neighborhood and service type.
These provisions apply if you work with Upstar as a crew member, LLC partner business, or independent specialist (together, "Providers").
You provide services as an independent contractor or independent partner business, not as an employee, agent, or joint venturer of Upstar. You control the means and methods by which you perform your work, including how you complete a job, subject to reasonable quality and safety standards and the specific scope requested by the customer.
Where your trade requires a license, permit, or insurance under Missouri law or local ordinance, obtaining and maintaining that license, permit, or insurance is your responsibility, not Upstar's.
If you're a crew member using the Upstar worker app, we collect your GPS location only at clock-in and clock-out, solely to calculate mileage for pay. We do not track your location continuously or while you're off the clock.
If you upload photos to your specialist or provider profile (work samples, portfolio images, profile photo), you grant Upstar a license to display those photos publicly on the Platform as part of your profile, so customers can see your work before booking.
Either you or Upstar may end your participation on the Platform at any time, for any lawful reason, with reasonable notice where practical.
To the extent permitted by applicable law, Upstar's liability arising out of or related to your use of the Platform is limited, and Upstar is not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited under Missouri law.
These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-laws principles.
We may update these Terms from time to time as our services evolve. We'll update the "Last updated" date above when we do. Continued use of the Platform after changes means you accept the updated Terms.
Questions about these Terms? Email us at upstarservices@gmail.com.